Information Collection

xpoca is committed to protecting your privacy. When you use our services, we may collect personal information such as your name, contact details, and payment information. This information is used for order processing and to enhance your experience with xpoca.

Information Usage

xpoca uses the collected information to process orders, provide customer support, and enhance our services. We may also use the data for analytics to improve our website and offerings. Your information will not be shared with third parties without your explicit consent, except as required by law.

Period of Possession and Utilization of Personal Information

As a standard practice, once personal data has served its intended purposes, it is promptly discarded. However, certain information may be retained for specific periods for the reasons outlined below.

A. Information held according to the Company’s internal policies

Even when a member cancels their membership, their personal information may be retained for a period of 5 years from the cancellation date. This retention is carried out to address potential future disputes, cooperate with law enforcement requests, and prevent the recurrence of fraudulent activities by unruly members.

B. Grounds for holding personal information according to applicable statutes

If the retention of personal information is deemed necessary to comply with relevant laws and regulations, including the Act on Consumer Protection in Electronic Commerce, the Company will retain them for specific periods mandated by the respective laws, as noted below.

Records related to contracts or withdrawal of subscription:
– Purpose of possession: Act on Consumer Protection in Electronic Commerce
– Possession period: 5 years

Records related to payment and supply of goods:
– Purpose of possession: Act on Consumer Protection in Electronic Commerce
– Possession period: 5 years

Records related to consumer complaints or dispute settlement:
– Purpose of possession: Act on Consumer Protection in Electronic Commerce
– Possession period: 3 years

Records of log:
– Purpose of possession: Protection of Communications Secrets Act
– Possession period: 3 months

Cookies

xpoca utilizes cookies to enhance your browsing experience. These cookies are small text files stored on your device that help us analyze website traffic, customize content, and improve overall functionality. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. xpoca is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any linked websites before providing personal information.

Civil Services Concerning Personal Information

In our commitment to safeguarding your personal information and addressing any concerns or complaints related to it, the Company has designated the following department and Chief Privacy Officer.

Contact Information

For questions or concerns regarding our Privacy and Security Policy, please contact us at help@xpoca.com