DHL
– An Express Courier Service with a 10-digit Tracking Number.

– Please provide delivery information (name, address) in English with full names instead of initials.

– Delivery typically takes 3-5 business days, but it may take longer in some areas.

– xpoca is not responsible for damage or loss during delivery unless insurance is purchased.

K-PACKET
– A Traceable Small Packet Air Mail with a Tracking Number (LK*********KR, LP*********KR, LI*********KR, RK*********KR).

– Only one contact number will be included on the shipment, as per Korea Postal Service policy.

– Limited to products weighing a maximum of 2kg.

– Items at risk of damage (e.g. lightstick) are not availabe for K-packet.

– Delivery typically takes 15-40 business days to other regions, but may take longer due to local postal service conditions (sometimes exceeding 60 days).

– If there is no tracking update for 14 business days, you are encouraged to contact the relevant post office or submit a formal request for investigation. Please note that the investigation process typically spans 2 to 4 weeks, potentially resulting in a delay in parcel reception.

– xpoca is not responsible for damage or loss during delivery as it is not covered by insurance.

Domestic Delivery
– An Express Courier Service available in Korea only

– Please provide delivery address in Korean.

– xpoca is not responsible for damage or loss during delivery as it is not covered by insurance.